Frequently Asked Questions
How to make booking for Group or Corporate Workshops?
Can I cancel my booking?
1. If you choose bank transfer and you haven’t completed your bank transfer after 48 hours, your booking is automatically canceled.
2. A cancellation must be made a full 120 hours(5 days) prior to the scheduled event start time.
If the guest cancels between 168 to 120 hours(7 days to 5 days) before the event, a maximum of 50% of the booking fee may be collected by the host as administrative fee.
It is non refundable when the cancellation is made less than 120 hours(5 days) before the event.
3. If you pay by credit cards or Paypal, we will void your payment authorisation and no fees will be charged. If you have paid by bank transfer, we will refund to your bank account in 10 working days.
4. To confirm you have received a refund, we suggest you to check your bank statements.
5. Please contact us or your banks if you have encountered any payment issues
Can I reschedule my booking?
A reschedule must be made at least 72 hours prior to the event start time.
We will charge $35/per person handling fee for reschedule made within 72 hours before the scheduled event start time.
It can be paid by cash during the workshop.
Can I make one lamp with two people?
You can make one lamp with two people, you can chose extra person when you make the booking. We will charge for additional $35 for the second person. It would be the price of "one lamp + $35" in total.
How can I book if I want to make one lamp with two people?
Please choose 1 seat for "application fee" and 1 seat for "extra person". Then add to cart and proceed to checkout.
Inclement Weather Arrangements
1. Tropical Cyclone Warning Signal No. 8 or above: Mosaic Art Studio Vancouver will be closed. If the signal is lowered less than 2 hours before the workshop time, all the workshops and classes will remain closed.
If the signal is lowered more than 2 hours before the workshop time, all the workshops and classes will continue as planned.
In case of closure of the studio, bookings of the students will be changed individually according to their requests.
2. Black Rainstorm Warning: If the warning is issued during normal opening time of the Mosaic Art Studio Vancouver, the studio will remain open.
If the warning is issued before the studio opens, the studio will be closed until the warning is cancelled.
If the signal is lowered less than 2 hours before the workshop time, all the workshops and classes will remain closed.
If the signal is lowered more than 2 hours before the workshop time, all the workshops and classes will continue as planned.
In case of closure of the studio, bookings of the students will be changed individually according to their requests.